Privacy Policy
Your privacy is important to us. This policy explains how Sametro Company Ltd collects, uses, and protects your personal information.
Introduction
Sametro Company Ltd ("Sametro," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our websites, or interact with our subsidiaries across Ghana, Zambia, Guinea Bissau, and the United States.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, phone number, and postal address
- Government-issued identification numbers (where required by law)
- Payment information and transaction history
- Employment information (for job applications)
- Communications and feedback you provide
Automatically Collected Information
When you use our services, we automatically collect certain information:
- Device information (type, operating system, unique identifiers)
- IP address and approximate location
- Browser type and language preferences
- Usage data and interaction with our services
How We Use Your Information
Service Delivery
To provide and maintain our services across all subsidiaries
Communication
To respond to inquiries and send important updates
Improvement
To enhance our services and develop new features
Security
To protect against fraud and ensure platform security
Legal Compliance
To comply with legal obligations and regulations
Marketing
To send promotional materials (with your consent)
Information Sharing
We Do Not Sell Your Personal Information
Sametro does not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following circumstances:
Within Sametro Group
With our subsidiaries and affiliates for business operations
Service Providers
With trusted partners who assist in operating our services
Legal Requirements
When required by law or to protect our rights and safety
Business Transfers
In connection with mergers, acquisitions, or asset sales
Data Security
Our Security Commitment
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- End-to-end encryption for sensitive data
- Regular security audits and assessments
- Access controls and authentication protocols
- Employee training on data protection
Your Rights
Right to Access
Request access to your personal information
Right to Correction
Update or correct inaccurate information
Right to Deletion
Request deletion of your personal data
Right to Portability
Receive your data in a portable format
Right to Objection
Object to certain processing activities
Right to Withdrawal
Withdraw consent at any time
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
Children's Privacy
Our services are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children without parental consent.
If you believe we have collected information from a child without proper consent, please contact us immediately, and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or prominent notice on our services
- Obtain your consent where required by applicable law
We encourage you to review this policy periodically to stay informed about our information practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer: For privacy-specific inquiries, you can reach our Data Protection Officer at dpo@sametro.com.gh