Terms and Conditions
Please read these terms carefully before using any services provided by Sametro Company Ltd and its subsidiaries.
Important Legal Notice
By accessing or using any services provided by Sametro Company Ltd, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.
1. Acceptance of Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Sametro Company Ltd, including all its subsidiaries and affiliated companies ("Sametro," "we," "us," or "our"), governing your use of our services, products, websites, and applications (collectively, the "Services").
By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies or guidelines.
Note: If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Our Services
Sametro Company Ltd operates across multiple industries through various subsidiaries. These Terms apply to all services provided by our group, including but not limited to:
Telecommunications
Mobile services, device financing, and network solutions through Sametro Links
Real Estate
Property development and management through Royal Palm City
Logistics
Transportation and delivery services through Sametro Logistics
Broadcasting
Radio broadcasting services through Space FM
Agriculture
Farming and agricultural products through Sametro Farms
Financial Services
Fintech solutions including Buy Now Pay Later services
Service-Specific Terms
Certain Services may have additional terms and conditions. When applicable, such additional terms will be presented to you and will supplement these Terms.
3. Eligibility
To use our Services, you must:
- Be at least 18 years of age or the legal age of majority in your jurisdiction
- Have the legal capacity to enter into binding contracts
- Not be prohibited from using our Services under applicable laws
- Provide accurate, current, and complete information during registration
Minors: If you are under 18, you may only use our Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.
4. User Accounts
Account Registration
Some Services require you to create an account. When creating an account, you agree to:
- Provide accurate and complete information
- Maintain and promptly update your account information
- Maintain the security and confidentiality of your login credentials
- Notify us immediately of any unauthorized access or use
Account Responsibility
You are solely responsible for all activities that occur under your account, whether or not you have authorized such activities. We are not liable for any loss or damage arising from your failure to comply with these requirements.
5. Payment Terms
General Payment Terms
- • All fees are quoted in applicable local currency
- • Payment is due upon receipt unless otherwise specified
- • We accept various payment methods as specified
- • All sales are final unless otherwise stated
Billing & Refunds
- • Recurring services bill automatically
- • Refunds are processed per our refund policy
- • Taxes and fees may apply based on location
- • Disputes must be reported within 30 days
Buy Now, Pay Later Services: Special terms apply to our BNPL services. Please review the specific BNPL agreement provided during application.
6. Prohibited Activities
Strictly Prohibited
You agree not to engage in any of the following activities:
Violation of these prohibitions may result in immediate termination of your access to our Services and may subject you to legal action.
7. Intellectual Property Rights
Sametro's Intellectual Property
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software, are the exclusive property of Sametro or its licensors and are protected by international copyright, trademark, and other intellectual property laws.
User Content
By submitting content to our Services, you grant Sametro a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with our Services.
You represent and warrant that you own or have the necessary rights to all content you submit and that your content does not infringe any third-party rights.
8. Limitation of Liability
Important Legal Notice
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SAMETRO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US, IF ANY, FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE SIX MONTHS PRECEDING THE CLAIM.
9. Indemnification
You agree to indemnify, defend, and hold harmless Sametro, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms
- Your use or misuse of our Services
- Your violation of any third-party rights
- Your violation of applicable laws or regulations
10. Termination
Termination by Sametro
We may suspend or terminate your access to our Services at any time, with or without cause or notice, including for violation of these Terms or if we reasonably believe that suspension or termination is necessary to protect Sametro, our users, or third parties.
Termination by You
You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use our Services will immediately cease, but certain provisions of these Terms will survive.
Effect of Termination: Upon termination, all licenses and rights granted to you will immediately terminate, and you must cease all use of our Services.
11. Modifications to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
- Update the "Effective Date" at the top of these Terms
- Notify you through our Services or via email
- Provide reasonable advance notice before changes take effect
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms.
12. Governing Law and Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict of law provisions. For services provided by our international subsidiaries, local laws may apply as specified in service-specific terms.
Dispute Resolution
We are committed to resolving disputes amicably. If a dispute arises:
- 1.First, contact our customer service to attempt informal resolution
- 2.If unresolved, proceed to formal mediation
- 3.As a last resort, binding arbitration in Accra, Ghana
13. Contact Information
If you have any questions about these Terms or need assistance with our Services, please contact us:
Legal Department
Sametro Company Ltd
Accra, Ghana
Phone
+233 540 11 1070Website
www.sametro.comAdditional Legal Provisions
Entire Agreement
These Terms constitute the entire agreement between you and Sametro regarding the use of our Services and supersede all prior agreements and understandings.
Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver
No waiver of any term or condition shall be deemed a further or continuing waiver of such term or condition or any other term or condition.